TERMS OF SALE
LEGAL
PRIVACY POLICY
COOKIES

1. TERMS AND CONDITIONS OF SALE

A) TERMS OF SALE

If you are a private customer, you can buy directly adding selected products to your page cart. When you have finished and accepted terms of service, payment process will be made. Once your payment is complete, you will receive a confirmation “Received Order”. As soon as the order is received and its issuing fulfiled, you will receive a message “Order submitted”.

In case of wholesale customer, (truffle distributor of , gourmet specialised shop, restaurant or large consumers), you can get in touch directly with us in ventas@universotrufa.com or sales@blacktruffleuniverse.com. Here we will provide you with more reference prices.

B) DELIVERY INFORMATION

Our fresh truffles are sent packed in special packing with refrigerated cargos and cold-chain shipments and always in 24 hours-transport service in Spain. For the rest of the world, estimated delivery will be displayed when purchasing the product. The type of packing and cooling load guarantee that Truffles arrive in perfect condition to destination Rest of durable product has the same delivery time. If you require further information, please do not hesitate to contact us by mailing us at ventas@universotrufa.com.

C) RETURNS

If for any reason, you are not satisfied with your order, you have a 14 clear days timeframe, starting from the delivery date of the order, to return it. (According to art. 44 of the Law 7/1996, of January 15 of Arrangement in Retail Trade modified by the Law 47/2002, of December 19).

User will not have any right to desist in the cases established in implementing legislation and, especially, property and not limited, in the following assumptions.

1.- Goods made in accordance with the specifications of the User or clearly personalized; 2.-Food or goods that could deteriorate or expire rapidly; 3.-Packaged foodstuff which have been unsealed after the delivery for not being suitable to be returned for protection, health or hygiene reasons; 4.-The sound or video recording sealed or computer programs under seal that have been unsealed by consumer and user after delivery; 5.-Accommodation services for different purposes apart from serving as housing, transport of goods, vehicle rental, meal or services related to leisure activities, if the contracts foresee specific date or a period of execution.

In case the product could be returned, the user will have to bear the cost of return of the product to Universo Trufa, who will reimburse the price of the product in a maximum of fourteen days.

    • If you find some damage in the packing, you will have to clarify it in the delivery note by distribution company.
    • Our Customer Service Department has an after-sales service that will take charge facilitating all needed procedures through e-mail postventa@universotrufa.com.
    • Universo Trufa Will proceed to the return of the amount of goods when, due to not attributable causes (whether direct or indirect), is unavailable to serve it.
    • If the return is a consequence of an error in the order processing and it was not corresponding with the requested by the client, shipping costs will be paid by Universo Trufa on having replaced goods.

NEXT STEPS

You can claim its return through email to postventa@universotrufa.com, within 14 working days from the date you received the order by courier service. Please, make us know in mail order number and the reason why you return the article.

As soon as your request is received, we will get in touch with you to indicate next steps.

Next, and always within 5 working days from your request, our courier service will gather the article in the period indicated. Transportation costs will be paid by the client. If you prefer, you can send it with another logistics company, carriage paid.

Prepare, then, the package inside its original packaging, and make sure that the labels should not have been started and the item has not been used. The return must fulfill these conditions to be accepted.

As soon as the article is received in our offices and inspected meticulously, we will send you an e-mail informing about the acceptance of the return.

From this date, we will have 30 working days to reimburse the purchased amount, except shipment costs, which will be returned only in case Universo Trufa is responsible in return reason. The refund will be made in the same payment means used when purchasing.

In case of not fulfilling any of these conditions, we will get in touch with you to offer the option to return items that have not been accepted. All the expenses that this return generates, included shipment, will run at the expense of the client (except return in 14 days from product reception, which will be to the specified in the previous paragraph). If you do not accept this option, Universo Trufa can keep goods and their amount.

3. PRIVACY POLICY

Your personal data is safe with BLACK TRUFFLE UNIVERSE as we are fully committed to protecting your privacy.

PURPOSES

The purpose is to provide the requested information and in case of finalizing the process with a product or service request and therefore the acquisition of customer status, we will use your data for the administrative and commercial management necessary for the company.

EMAILS

We do not trade, sell, rent or give away your email address or any other information to other companies.

ORDERS

When you place an order, we need to know your name, address, credit card details, and email address. *Credit card data is not stored online or locally on our computers.

CONSERVATION

The personal data provided will be kept, as long as the relationship of information requested by the interested party is maintained, or it is redirected to a client or the deletion of the same has been requested. No automated decisions will be made.

LEGITIMATION

Legitimation by implicit consent of the interested party, manifesting it by clicking the SEND button.

RECIPIENTS

Personal data may be transferred in the cases necessary to obtain the information requested by users. International data transfers will not be made.

NEWSLETTER – UNSUBSCRIBE

If you have subscribed to our newsletter and no longer wish to receive it, write your email and click on the “UNSUBSCRIBE” button to unsubscribe.




    RIGHTS

    The interested party may exercise the following rights: A) Request access to their personal data; B) Request its rectification or deletion; C) Request the limitation of their treatment, being able to keep them for the exercise or defense of claims; D) Right to object to the treatment, except for compelling legitimate reasons, or the exercise or defense of claims; E) Right to the portability of your data and F) Withdraw the consent given, except for compelling legitimate reasons or the defense of possible claims. For this you can use the forms enabled by the company, or send an email to info@blacktruffleuniverse.com. In the event that consent has been granted for a specific purpose, the interested party has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

    In addition, the interested party can contact the Control Authority (Spanish Agency for Data Protection, C / Jorge Juan 6, 50.001 Madrid, Spain) in matters of Data Protection competent to file a claim.

    4. COOKIES

    THE OWNER, through this document, collects its Policy for the collection and treatment of cookies, in compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Information Society Services and of Electronic Commerce (LSSICE). Cookies are stored on the user’s terminal equipment (computer or mobile device) and collect information when visiting the website www.blacktruffleuniverse.com, with the aim of improving their usability, knowing the browsing habits or needs of the users to be able to adapt to them, as well as obtain information for statistical purposes. In the case of those users who are already clients of the entity, the information collected with the cookies will also serve for their identification when accessing the different tools that the entity makes available to them for managing the services.

    This Cookies Policy will be applicable to those users who voluntarily visit the entity’s web pages, fill in data collection forms, access the tools that the entity makes available to its clients to manage its services, or use any other service present on the website that involves the communication of data to the entity, or access to data by the entity, for the provision of its services.

    The entity informs users of its web pages of the existence of cookies and makes this Policy available to them in order to inform them about the use and purpose thereof. The fact of continuing to navigate through its pages implies the knowledge and acceptance of this Policy by said users.

    www.blacktruffleuniverse.com uses the following types of cookies:

    Classified by ownership:
    * Own cookies: sent and managed directly by the entity.
    * Third-party cookies: sent and managed by a third party outside the entity, anonymously, in order to carry out statistical studies of navigation through the entity’s web pages.

    Classified by purpose:
    * Technical and / or personalization cookies: they facilitate navigation, by identifying the session, allowing access to restricted access tools, in addition to customizing the available options. They make it possible to provide the service previously requested by the user.
    * Analysis and / or advertising cookies: they allow to know the number of visits received in the different sections of the web pages, the habits and trends of its users and consequently, to be able to improve the navigation and the service offered by the entity (fundamentally, Google Analytics), as well as managing the advertising spaces included in the web page visited by the user. It collects data anonymously in order to obtain user browsing profiles.

    Classified by their duration:
    * Session cookies: collect and store data while the user accesses the website.
    * Persistent cookies: collect and store data in the user’s terminal for a variable period of time depending on the purpose for which they have been used.

    The conservation time of cookies will depend on the type in question and will always be the minimum necessary to fulfill their purpose.
    In any case, users can configure their browser, so that the reception of all or some of the cookies is disabled or blocked. The fact of not wishing to receive these cookies does not constitute an impediment to being able to access the information on the entity’s websites, although the use of some services may be limited. If, once consent has been granted for the reception of cookies, it is desired to withdraw it, those stored on the user’s computer must be deleted, through the options of the different browsers.

    The way to configure the different browsers to exercise the actions indicated in the previous paragraphs can be consulted at:
    * Chrome: https://support.google.com/chrome/answer/95647?hl=es
    * Firefox: http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies