1. TERMS AND CONDITIONS OF SALE
A) TERMS OF SALE
If you are a private customer, you can buy directly adding selected products to your page cart. When you have finished and accepted terms of service, payment process will be made. Once your payment is complete, you will receive a confirmation “Received Order”. As soon as the order is received and its issuing fulfiled, you will receive a message “Order submitted”.
In case of wholesale customer, (truffle distributor of , gourmet specialised shop, restaurant or large consumers), you can get in touch directly with us in ventas@universotrufa.com or sales@blacktruffleuniverse.com. Here we will provide you with more reference prices.
B) DELIVERY INFORMATION
Our fresh truffles are sent packed in special packing with refrigerated cargos and cold-chain shipments and always in 24 hours-transport service in Spain. For the rest of the world, estimated delivery will be displayed when purchasing the product. The type of packing and cooling load guarantee that Truffles arrive in perfect condition to destination Rest of durable product has the same delivery time. If you require further information, please do not hesitate to contact us by mailing us at ventas@universotrufa.com.
C) RETURNS
If for any reason, you are not satisfied with your order, you have a 14 clear days timeframe, starting from the delivery date of the order, to return it. (According to art. 44 of the Law 7/1996, of January 15 of Arrangement in Retail Trade modified by the Law 47/2002, of December 19).
User will not have any right to desist in the cases established in implementing legislation and, especially, property and not limited, in the following assumptions.
1.- Goods made in accordance with the specifications of the User or clearly personalized; 2.-Food or goods that could deteriorate or expire rapidly; 3.-Packaged foodstuff which have been unsealed after the delivery for not being suitable to be returned for protection, health or hygiene reasons; 4.-The sound or video recording sealed or computer programs under seal that have been unsealed by consumer and user after delivery; 5.-Accommodation services for different purposes apart from serving as housing, transport of goods, vehicle rental, meal or services related to leisure activities, if the contracts foresee specific date or a period of execution.
In case the product could be returned, the user will have to bear the cost of return of the product to Universo Trufa, who will reimburse the price of the product in a maximum of fourteen days.
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- If you find some damage in the packing, you will have to clarify it in the delivery note by distribution company.
- Our Customer Service Department has an after-sales service that will take charge facilitating all needed procedures through e-mail postventa@universotrufa.com.
- Universo Trufa Will proceed to the return of the amount of goods when, due to not attributable causes (whether direct or indirect), is unavailable to serve it.
- If the return is a consequence of an error in the order processing and it was not corresponding with the requested by the client, shipping costs will be paid by Universo Trufa on having replaced goods.
NEXT STEPS
You can claim its return through email to postventa@universotrufa.com, within 14 working days from the date you received the order by courier service. Please, make us know in mail order number and the reason why you return the article.
As soon as your request is received, we will get in touch with you to indicate next steps.
Next, and always within 5 working days from your request, our courier service will gather the article in the period indicated. Transportation costs will be paid by the client. If you prefer, you can send it with another logistics company, carriage paid.
Prepare, then, the package inside its original packaging, and make sure that the labels should not have been started and the item has not been used. The return must fulfill these conditions to be accepted.
As soon as the article is received in our offices and inspected meticulously, we will send you an e-mail informing about the acceptance of the return.
From this date, we will have 30 working days to reimburse the purchased amount, except shipment costs, which will be returned only in case Universo Trufa is responsible in return reason. The refund will be made in the same payment means used when purchasing.
In case of not fulfilling any of these conditions, we will get in touch with you to offer the option to return items that have not been accepted. All the expenses that this return generates, included shipment, will run at the expense of the client (except return in 14 days from product reception, which will be to the specified in the previous paragraph). If you do not accept this option, Universo Trufa can keep goods and their amount.
2. LEGAL
This Legal Notice of the services offered at the URL www.blacktruffleuniverse.com (hereinafter the PORTAL) is signed by TRINIDAD USON GASCA (hereinafter the OWNER), which exploits said URL, with N.I.F. no. 25467342V, with address at c/ Cristobal Colón 22. CP: 50280, Calatayud, Zaragoza, Spain. Contact email: info@blacktruffleuniverse.com.
PURPOSE OF THE WEB PAGE
The purpose of the website is to inform about the company and the products and / or services offered. This legal notice regulates the use of the website: www.blacktruffleuniverse.com.
LEGISLATION
The clauses of this Legal Notice are written in Spanish, and are subject to current Spanish legislation. For any type of controversy derived from the use of the services offered or products offered on the PORTAL, the parties, with the acceptance of this Legal Notice, will submit to the competent Courts and Tribunals of Zaragoza, unless a Law establishes a different jurisdiction , in consideration of the nature of the relationship.
USE AND USER ACCESS
The User is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with THE OWNER or any of its delegations.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The intellectual property rights of the content of the web pages, their graphic design and codes are owned by THE OWNER and, therefore, their reproduction, distribution, public communication, transformation or any other activity that can be carried out with the contents is prohibited. of its web pages, not even citing the sources, except with the written consent of THE OWNER.
CONTENT OF THE WEB AND LINKS (LINKS)
THE OWNER reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to said information to certain users. THE OWNER does not assume any responsibility for the information contained in third party web pages that can be accessed through “links” or links from any web page owned by THE OWNER. The presence of “links” or links on the THE OWNER web pages is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation on them.
3. PRIVACY POLICY
Your personal data is safe with BLACK TRUFFLE UNIVERSE as we are fully committed to protecting your privacy.
PURPOSES
The purpose is to provide the requested information and in case of finalizing the process with a product or service request and therefore the acquisition of customer status, we will use your data for the administrative and commercial management necessary for the company.
EMAILS
We do not trade, sell, rent or give away your email address or any other information to other companies.
ORDERS
When you place an order, we need to know your name, address, credit card details, and email address. *Credit card data is not stored online or locally on our computers.
CONSERVATION
The personal data provided will be kept, as long as the relationship of information requested by the interested party is maintained, or it is redirected to a client or the deletion of the same has been requested. No automated decisions will be made.
LEGITIMATION
Legitimation by implicit consent of the interested party, manifesting it by clicking the SEND button.
RECIPIENTS
Personal data may be transferred in the cases necessary to obtain the information requested by users. International data transfers will not be made.
NEWSLETTER – UNSUBSCRIBE
If you have subscribed to our newsletter and no longer wish to receive it, write your email and click on the “UNSUBSCRIBE” button to unsubscribe.
The interested party may exercise the following rights: A) Request access to their personal data; B) Request its rectification or deletion; C) Request the limitation of their treatment, being able to keep them for the exercise or defense of claims; D) Right to object to the treatment, except for compelling legitimate reasons, or the exercise or defense of claims; E) Right to the portability of your data and F) Withdraw the consent given, except for compelling legitimate reasons or the defense of possible claims. For this you can use the forms enabled by the company, or send an email to info@blacktruffleuniverse.com. In the event that consent has been granted for a specific purpose, the interested party has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In addition, the interested party can contact the Control Authority (Spanish Agency for Data Protection, C / Jorge Juan 6, 50.001 Madrid, Spain) in matters of Data Protection competent to file a claim.